Privacy Policy
Effective date: September 22, 2025
1. Introduction
This Privacy Policy for VeSync describes how VESYNC ELECTRONICS L.L.C (collectively, "VeSync", "our", "us" or "we") collects, uses, shares, and stores information. Our goal is to provide you with a positive experience when using our Websites and services, while at the same time keeping your personal data secure.
This policy applies to information we collect:
- when you register with, access, or use the Levoit.ae websites (“Websites”);
- when you interact with our advertising on third-party websites and services, if those advertising include links to this policy;
- when you subscribe to our newsletters, promotions or other marketing initiatives; and
- when you contact or interact with us, for example, in email, text, and other electronic messages between you and our Websites or our Customer Service team.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, or do not want us to collect the information, do not register with or use the Websites. This policy may change from time to time (see Changes to Our Privacy Policy below). Your continued use of our Websites or services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
2. Information We May Collect and How We Collect It
Information we may collect
When You Use Our Websites or Related Services, We May Collect the Following Information:
Profile Data, such as name, password, email address.
Logistics Data, such as receiver’s name, phone number, delivery address, postal code, and related product information.
Financial Data, before placing orders, you'll be asked to provide financial data, including card numbers, card expiration dates, CVC codes, account holder name, and billing addresses. Importantly, we do not store this information. Instead, it is securely processed by our credit card payment service providers, such as PayPal or Stripe.
Technical Data, such as your device data and internet connection data, including device type, operating system version, browser type, language, region and IP address.
Usage Data, such as details of your use of any of our Websites, including, but not limited to, history of operation, search queries, cart activities and length of visits to certain pages.
Consumer Preference Data, such as products purchased, motivation for purchase, your preferences in receiving marketing from us and third parties, your responses to surveys, and other purchasing behavior and preferences.
Depending on the focus of user study, survey responses may include general demographic or health information, such as age range, income bracket, education level, or basic health status (for example, yes/no questions about allergies).
Communications Data, such as your communication preferences, your contact information, the audio recordings of calls when you call the Customer Service team, and records and copies of your correspondence (including email addresses and phone numbers), if you contact us.
The correspondence may include information like proof of identification, gender, employment, medical information, or health insurance information when needed for Customer Service team to provide related support.
Content Data, such as the content you post on the Websites. The content data that you post on public areas of the Websites may be transmitted to other users of the Websites or third parties at your own risk. Therefore, we cannot and do not guarantee that your content data will not be viewed by unauthorized persons.
Aggregated Data
We may store and use any anonymized or aggregated data such as statistical or demographic data that incorporates or is derived from your personal data, which is not itself personal data (“Aggregated Data”); however, we will not do so in a way that identifies you personally. For example, we may aggregate users’ behavioral data to calculate the percentage of users accessing a specific page, as well as facilitate and measure the effectiveness of advertisements. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
Cookies and Similar Technology
The Technologies We Use for Automatic Information Collection May Include (for more information, see Cookie Policy):
- Cookies (or browser cookies).
- Web Beacons.
- Flash Cookies.
- Click-through URL.
- And other similar technologies.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
The information we collect automatically may include personal data. It helps us to improve our Websites and to deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our Websites according to your individual interests.
- Speed up your searches.
- Recognize you when you return to our Websites.
Most Websites will prompt you before accepting cookies. You may also change your cookies settings in your browser. Note, depending on your device or browser, it may not be possible to disable all tracking mechanisms. Also, if you set your browser to reject all cookies, parts of the Websites may not work for you. For more information, please see our Cookie Policy.
3. How We Use the Collected Information
We use information that we collect about you or that you provide to us, including any personal data, generally based on the following purposes:
| Types of Data | Specific Purpose |
|---|---|
| Profile Data |
|
| Logistics Data |
|
| Financial Data |
|
| Technical Data |
|
| Usage Data |
|
| Consumer Preference Data | To develop new products and features available through our service or otherwise improve our service. |
| Communication Data |
|
| Content Data | To operate, maintain, and provide to you the features and functionalities, to improve or develop our products and new technologies via analytics, and to personalize the product functionalities and improve our marketing strategies. |
4. Personal Data Sharing and Disclosures
We may disclose personal data that we collect or you provide in the following ways:
- Sharing with consent: with your consent or at your request, we will share your personal data within the scope of your consent/request with specific third parties or categories of third parties authorized or designated by you.
- Sharing within VeSync Group: we may share your personal data with our subsidiaries, parents, affiliates only for explicit, and legitimate purposes, and the sharing is limited only to information required by services.
- Sharing with service providers: we also may disclose your data to contractors, service providers, or third parties we use to support our business. They usually perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, marketing, analytics, and other similar services. These service providers are contractually restricted from using or disclosing the information, except as necessary to perform services on our behalf or to comply with legal requirements.
- Sharing with advertising, marketing, and analytics providers: we may disclose your data with other companies that conduct marketing and advertising services to promote products and services. This includes advertisers, publishers, social media platforms, advertising technology providers, and analytics vendors that help us offer and measure the effectiveness of our advertising and other marketing offers targeted advertising and other marketing offers. Personal data received by these companies may also be subject to their privacy policies. More information on sharing through tracking tools and your choices are described in our Cookie Policy.
- Sharing for complying with the law or legal process: we may be required to respond to a subpoena, court order, search warrant, administrative or judicial process, requests by law enforcement agencies, or other requests that we must respond to under applicable law. We may disclose your personal data in response to any of these requirements.
- Sharing for protection of our legal rights and/or those of others: we may disclose your personal data to preserve the security of our Websites; resolve disputes; or assess any possible wrongdoing.
- Sharing during asset transfer: to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our websites’ users is among the assets transferred.
- To enforce our rights arising from any contracts entered into between you and us, including the Terms of Use, and for billing and collection.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
We will ensure that the lawfulness of this sharing and, if applicable, sign stringent non-disclosure agreements (NDAs) and/or data processing clauses with the companies, organizations, and individuals with whom personal data is shared, requiring them to comply with this policy and take appropriate confidentiality and security measures when processing personal data.
5. Retention of Personal Data
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
This (Section 5) does not apply to anonymized, deidentified or Aggregated Data.
6. How We Secure Personal Data
VeSync implements reasonable and appropriate industry-standard security controls to protect personal data in its possession. VeSync’s administrative, physical, and technical safeguards:
- Provide assurances of the integrity and confidentiality of personal data covered by this policy.
- Protect against reasonably anticipated threats or hazards to the security or integrity of personal data, and unauthorized uses or disclosures of such personal data; and
- Facilitate compliance with legal frameworks of requirements under applicable data protection laws.
To this end, we take the following measures:
- We take reasonable and feasible measures to ensure that the personal data collected is minimal and relevant to what is necessary in relation to the purposes for which they are processed. We retain your personal data for no longer than is necessary for the purposes stated in this policy and privacy notice of specific product or service, unless extending the retention period is required or permitted by law.
- We use a range of technologies such as cryptographic technologies to ensure the confidentiality of information in transmission. We implement trusted protection mechanisms to protect data and data storage servers from attacks.
- We deploy access control mechanisms to ensure that only authorized personnel can access your personal data. In addition, we control the number of authorized personnel and implement hierarchical permission management on them based on service requirements and personnel levels.
- We strictly select business partners and service providers and incorporate personal data protection requirements into commercial contracts, audits, and appraisal activities that are at least as stringent as the ones VeSync itself uses, consistent with this policy.
- We hold security and privacy protection training courses or other equivalent publicity activities to raise employees' personal data protection awareness.
The security of your data also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out data in public areas of the Websites. The information you share in public areas may be viewed by any user of the Websites.
Although we do our best to protect your personal data, unfortunately, no security measures can provide absolute protection. To cope with possible risks, such as personal data leakage, damage, and loss, we have procedures in place to deal with suspected data security breaches. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with Contact Information below.
7. How We Protect Children's Personal Data
Marketing and Sales to Adults
The Websites and services are not intended for children under the age of 18 or the equivalent age as specified by law in your jurisdiction. We do not knowingly collect personal data from children for purposes of marketing or sales. We also do not collect any personal data from children under the age of 18 without their parent’s or guardian’s consent. If we learn we have collected or received personal data from a child without parental consent, we will take steps to delete that information as soon as possible. If you believe that we have unknowingly collected information about a child in connection with our marketing or sales operations, please contact us using one of the methods in the Contact Information below for us to delete it.
8. Your Rights and Choices
Data protection laws in your country of residence may give you a number of legal rights in relation to the personal data that we hold about you. Subject to limitations set out in applicable laws, these rights may include:
Right to Know, Correct and Data Portability
You can access, correct, or modify the information you provided to us by editing your profile and adjusting your account settings.
You can also click here or contact us to submit your right to access, correct, modify, or export your information.
To protect your privacy and maintain security, we take steps to verify your identity before granting you access to your personal data or complying with a deletion, portability, or other related request. We may, in certain situations, reject your request for access, correction, or portability, for example, we may reject access where you are unable to verify your identity.
Right to Delete
You can click here or contact us to submit your right to delete your information. Please note that if you request deletion of your personal data, or if you delete your account, we may retain your personal data for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Also, because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal data may not be removed from our backup systems for a limited period of time.
Right to Opt-Out
We strive to provide you with choices regarding the personal data you provide to us. We have created mechanisms to provide you with the following control over your information:
Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent, please see our Cookies Policy here.
Promotional Offers from the VeSync. You may utilize the unsubscribe function in each promotional email. You may also submit your request to opt-out by clicking here or sending us an email stating your request to websupport.uae@levoit.com.
This opt-out does not apply to information provided to us as a result of a product purchase, warranty registration, product service experience or other transactions.
We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.
Right to restriction of processing
You have the right to restrict the processing of your personal data in accordance with applicable laws.
Right to object
You can object to the processing of certain personal data concerning you for any reason relating to your particular situation.
Withdraw consent
You have the right to withdraw consent at any time when we are relying on consent to process your personal data. However, this may not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.
You can exercise your rights by clicking here or contacting us directly. You can also lodge a complaint with the data protection regulator if you think that any of your rights have been infringed by us.
9. Links to Other Parties’ Websites, Products, and Services
The Websites and services may contain links to third-party websites, products, and services of interest. All links to third-party websites, products, and services are provided for users' convenience only. You need to determine your interaction with such links on your own. We cannot be responsible for the protection and privacy of any information which you provide while visiting or using such third-party websites, products, and/or services and they are not governed by this policy. You should exercise caution and look at the privacy statement applicable in question.
10. International Data Transfer
We share your personal data within the VeSync Group to carry out the activities specified in this Privacy Policy. We may also subcontract the data processing to third parties located outside your country. Whenever we transfer personal data outside of your country of residence, we will ensure that the data is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection. Our commitment includes ensuring that an equivalent level of protection is afforded to it by ensuring appropriate safeguards are implemented. Please contact us if you want further information.
11. Entire Privacy Policy
We may provide you with separate privacy notices for specific services, and such privacy notices are incorporated into herein by reference. If there is any inconsistency between specific privacy notices and this general Privacy Policy, the specific privacy notice shall prevail.
12. Changes to Our Privacy Policy
We may update this Privacy Policy periodically to reflect changes in how we collect and use your personal data or changes in applicable laws. It is important that you check back often for updates to the Privacy Policy. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date the last changes were published. If changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).
13. Contact Information
If you would like to make a privacy right request, you may contact us by using our webform, at https://www.vesync.com/legal/privacy/privacy-rights-request.
You can also contact our privacy team by email or postal mail at the following contact information:
Attention: Legal Department
Email: websupport.uae@levoit.com
Postal Address: Office No.704-D, 7th Floor, Aspin Commercial Tower, Sheikh Zayed Road, Dubai, UAE