Shipping and Delivery Policy

Shipping Provider

We use J&T Express for all deliveries within the UAE.

Delivery Times

Orders placed before 1:00 PM (GST) will be processed on the next business day.
Delivery typically takes 2-5 business days, depending on your location.

Shipping Areas & Charges

We currently deliver to all seven Emirates in the UAE: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

Free Delivery: Orders of AED 100 or above qualify for free delivery.
Standard Delivery Fee: Orders below AED 100 will incur an additional AED 10 delivery charge.

Order Tracking

Track your parcel using the tracking number provided in your dispatch confirmation email on the J&T Express UAE website.

Undeliverable Packages

If delivery is unsuccessful after repeated attempts, the package may be returned to us. Please contact websupport.uae@levoit.com to arrange re-shipment. Additional fees may apply.

Order Cancellations

We strive to process orders as quickly as possible. To cancel an order, please contact our customer service team within 7 days from the date on which the order is placed. Include your order number in your request.